Consumer Return Policy
Updated on October 7, 2020. New policy will take Effect on October 15, 2020.
In the unlikely event that you decide to return the merchandise purchased please be aware of the policy and procedure for refund/or credit.
You have 30 calendar days to return merchandise from the date of purchase to the day the merchandise arrives back in our fulfillment center with a valid tracking number. No refunds/credit will be applied after 30 days.
The return procedure is as follows:
- Returns are required to follow the Return Merchandise Authorization # (RMA) Policy for accurate processing and tracking. RMA #’s are to be clearly marked on the outside of the box. Returns can only be initiated by calling customer service. Please call 855-723-2582 further assistance. Upon setting up your RMA #, an email with return instructions will be sent to you. All merchandise without an RMA number will be returned to the sender upon receipt and may delay the return process.
- For the protection of our customers and employees. Hygiene products such as electrode pads, conductive gel, wipes, lead wires and other disposables may not be returned nor given refund/credit.
- All shipment costs incurred to return the merchandise is not covered by ExcelHealth Inc. dba iReliev.com. The customer is responsible for paying the shipping costs to return or exchange merchandise.
- All non hygiene disposable merchandise must be received in re-saleable, unopened and unblemished condition to receive full refund. Acceptable merchandise must be in original factory condition and include all original packaging materials, inserts, and manuals. Opened, used, and blemished merchandise or packaging may receive Credit/Refund minus 25% restocking fee of the total sale price less shipping and or international duties and customs fees. Please do not return opened hygiene product including electrode pads, conductive gel, wipes, lead wires and other disposables.
- Refund Applied: Your credit will be refunded to your original payment method. We can only credit towards the original payment method and cannot credit to an alternative payment method. Credit/refund will be applied within 3 business days after we have received the returned product with authorized RMA #. Credit Card refunds take up to 7-10 business days to post.
- Warranty Replacement: We offer warranty replacements of any defective and/or non-operational item purchased.
ExcelHealth Inc. dba iReliev.com reserves the right to refund the eligible merchandise at their discretion.